Introduction

Matthew Chapman Property is committed to protecting your privacy and handling your personal information responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, request a valuation, register for property updates, enquire about a property or engage our services.

Who We Are

Matthew Chapman Property

Residential Property Advisor

Telephone: 01284 333297

Email: matthew.chapman@theagencyuk.com

Website: www.matthewchapmanproperty.co.uk

Matthew Chapman operates as an Associate Partner of The Agency UK.

Information We Collect

We may collect and process the following information:

Information You Provide

• Name

• Email address

• Telephone number

• Property address

• Postal address

• Information relating to your property requirements

• Information submitted through enquiry forms

Information Collected Automatically

When you use our website, we may collect:

• IP address

• Browser type

• Device information

• Pages visited

• Website usage data

• Cookies and tracking information

How We Use Your Information

We use your personal information to:

• Respond to enquiries

• Arrange property valuations

• Provide property reports

• Market and sell properties

• Register buyers and applicants

• Arrange viewings

• Communicate property updates

• Meet legal and regulatory obligations

• Improve our website and services

• Send marketing communications where consent has been provided

Legal Basis For Processing

We process personal information under one or more of the following lawful bases:

• Consent

• Contract

• Legal obligation

• Legitimate interests

Property Transactions

Where you instruct us to market a property or assist with a transaction, we may share information with:

• The Agency UK

• Solicitors

• Mortgage advisers

• Surveyors

• Conveyancers

• Property portals

• Prospective buyers and sellers

• Anti-money laundering providers

• Other parties involved in the transaction

Information will only be shared where necessary and appropriate.

Marketing Communications

You may receive marketing communications if:

• You have requested information from us

• You have instructed us

• You have consented to receive updates

You may unsubscribe at any time by contacting us or using the unsubscribe link in communications.

Cookies

Our website uses cookies to:

• Improve user experience

• Monitor website performance

• Analyse visitor behaviour

• Support website functionality

You can manage cookie preferences through your browser settings.

Data Retention

We retain personal information only for as long as necessary to:

• Deliver our services

• Comply with legal obligations

• Resolve disputes

• Meet regulatory requirements

Property transaction records may be retained for up to six years or longer where required by law.

Data Security

We take reasonable technical and organisational measures to protect personal information from:

• Unauthorised access

• Loss

• Misuse

• Alteration

• Disclosure

Your Rights

Under UK GDPR you have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of information

• Restrict processing

• Object to processing

• Request data portability

• Withdraw consent

To exercise any of these rights please contact us using the details above.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Complaints

If you are unhappy with how your information has been handled, you have the right to complain to:

Information Commissioner's Office (ICO)

www.ico.org.uk

Telephone: 0303 123 1113

Changes To This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.

Contact

For any questions regarding this Privacy Policy or your personal information, please contact:

Matthew Chapman

Residential Property Advisor

Email: matthew.chapman@theagencyuk.com

Telephone: 01284 333297